CloudGate FAQ

Question about CloudGate?
Please have a look at for any questions related to CloudGate hardware, software or certification matters.
Tue, 20 Feb, 2018 at 9:22 AM
Help, my CloudGate is consuming excessive amounts of data!
This is a common problem that is being caused by enabling the default 'WAN to Local' firewall policy of the CloudGate to 'accept'. The d...
Mon, 25 Jul, 2022 at 3:42 PM
How to configure CloudGate to switch automatically to WWAN when the fixed DSL connection is offline?
  This is how it works:   1. Click on the ‘Move up/down’ arrows to set the ‘Main ethernet’ interface as the #1 interface the CloudGate uses to connect...
Mon, 25 Jul, 2022 at 3:45 PM
How does connection priority work in conjunction with connection persistence?
First off all it is crucial to understand both features run as separate services on the CloudGate although their output is heavily linked.   In essence th...
Tue, 20 Feb, 2018 at 9:52 AM
Why does the Page display incorrectly in my browser?
If the CloudGate Universe or CloudGate on-device web interface does not display correctly, reports error messages, or does not display at all, make sure t...
Tue, 20 Feb, 2018 at 9:53 AM
Priority order between remote login, DMZ, and port forwarding rules.
An internal routing table gives priority for different routing rules like remote login, DMZ, and port forwarding rules.   IMPORTANT: The first line of thi...
Tue, 20 Feb, 2018 at 9:54 AM
When do automatic updates occur?
The CloudGate tries to connect to the CloudGate Universe every time it powers on, and when it is configured to reset at regular time intervals.   Automat...
Mon, 25 Jul, 2022 at 4:11 PM
Remotely accessing a CloudGate via a trusted IP-address?
It is perfectly possible to configure your CloudGate to allow access only via a trusted IP-address. To do this, please follow the next steps: - Disable &#...
Mon, 25 Jul, 2022 at 4:13 PM
Exporting/Importing Config Files
A config file, exported from a CloudGate device can be uploaded directly to the CloudGate Universe, and does not need to be converted. However, if you want...
Wed, 20 Mar, 2019 at 10:12 AM
How is the real time clock maintained after the supply is disconnected?
On CloudGate 3G EMEA Rev 3, US Rev3 and newer models, the RTC is being powered with an internal capacitor, acting like a battery for a minimum of 7 days.
Tue, 21 Aug, 2018 at 1:36 PM